The terms and conditions listed below apply to all purchases of products in the online shop at poulhavgaard.com – By placing an order, the customer accepts these Terms and Conditions.



All prices listed are i euros and are included VAT.

In order to offer the maximum security during the payment process, all payment transactions are processed by a third party payment processor, Stripe.

We accept payments made by credit or debit card with the following cards: Visa, Visa Electron, MasterCard and American Express.

We reserve the right to make changes in prices and correct errors in texts without prior notice to the customers.



We offer free regular shipping in EU. Regular shipping is insured shipping and the delivery time is between 1-3 weeks depending the country. We will make sure your order is shipped quickly and usually it arrives within a week in EU, but we cannot guarantee the delivery time as it depends on the local delivery conditions. 

Express shipping

If you need your order fast, we offer express shipping.
The delivery time is 3-4 working days.
The cost of express shipping is 30 € in EU and 38 € outside EU.

Shipping options can be calculated and listed on the checkout page.



A purchased jewelry can be exchanged for a different size / other jewelry or refunded within 14 days from the day you receive the jewelry.

We extend this period in December for christmas gifts,  so 6 weeks are accepted for changing a product.

The jewelry must not be used or bear signs of use and must be returned in the same condition and packaging as when received. The shipment costs of the product to be returned, is paid by the customer.
For exchanged jewelry we pay the shipment costs of the new jewelry.

Before shipping the product, please send us an email with the subject RETURNS to jewelry@poulhavgaard.com with info about  jewelry / new size or reason for the return.
For refunds, we will refund the amount of the returned item as soon as we have received it.



For further questions, please contact Marie Havgaard at jewelry@poulhavgaard.com or phone 0034 630 207 492