Terms and conditions for poulhavgaard.com
MATERIALS AND JEWELRY CARE:
The jewelry is made by either bronze or sterling silver.
Silver is a precious metal and sterling silver is high quality silver identified by being stamped 925
The bronze is an alloy which normally consists of 90% copper and 10% tin. Everything is 100% nickel-free. Over time, both metals are naturally oxidize and darken. If you wish to have a glossy surfacee, it can always be polished with products specifically for these metals.
Bronze rings may initially cause a slight coloration of the skin. It is not dangerous, and it goes out in the wash. It is recommended not to expose them to water and lotions.
The leather used for belts, colliers and bracelets is high-quality leather from Italy.
The leather – especially the closures for colliers and bracelets, is a bit rigid in the beginning. But very quickly the leather becomes more flexible and softer when used.
All prices are included of VAT.
All personal information given to us will be kept confidential and will not be passed to third party. Poulhavgaard.dk will only use your personal information to process your order.
Pre-ordering a jewelry is not considered as a purchase. Shortly after ordering, you will receive an email with information about when the jewelry is in stock and when it will be shipped. When this email is confirmed by you, the jewelry be made according to your personal size.
When the piece of jewelry is ready for shipping, you will receive an email with payment options. When the jewelry is paid, it will be shipped.
All orders are sent certificated by Correos – España
Fixed price for shipping in Spain: 8€
Fixed price for shipping in Europe: 23€
You can choose between bank transfer or online payment with paypal.
EXCHANGES OR REFUNDS
A purchased jewelry can be exchanged for a different size / other jewelry or refunded within 30 days from the shipping date to you. The jewelry must not be used or bear signs of use and must be returned in the same condition and packaging as when received. The shipment costs of the product to be returned, is paid by the customer.
For exchanged jewelry we pay the shipment costs of the new jewelry.
Before shipping the product, please send us an email with the subject RETURNS to firstname.lastname@example.org with info about jewelry / new size or reason for the return.
For refunds, we will refund the amount of the returned item as soon as we have received it. The amount will be transferred to your bank account.
DEFECTS AND DAMAGES
Is the jewelry visibly damaged on delivery, please take immediately contact to us by sending an email.
We reserve the right for wrong prices and misprints.